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Pub owner’s brutal replies to TripAdvisor ‘keyboard warriors’ bad reviews

A pub owner has hit back at customers leaving negative TripAdvisor reviews in the most savage way.

Simon Brencher, has been the landlord of The Greyfriar in Chawton, Hampshire for the last three years.

With experience working as a front of house manager at London’s first Michelin-starred Indian restaurant, and as a general manager for Gordon Ramsay for two years, it’s not a surprise that his pub has a four and a half star rating, reports Hampshire Live.

The Greyfriar has received hundreds of glowing comments, but those who have have criticised the service have quickly been shut down by the boss.

One customer complained about the £14 burger, calling it a “rip off”.

And they weren’t too happy with the taste either, referring to it as a “processed meat brick”.

The coleslaw and oven chips were also supposedly “inedible” and the “wait time was slow”.

In response to the comment Simon said: “All burgers are made with processed meat (mince), otherwise they would be a steak sandwich.

“The chips go nowhere near an oven, they are peeled and hand chipped before being triple cooked (boiled, low temp fried and then high temp fried to order).

“As you can see we don’t just throw food on a plate and hope no one notices as we RIP OFF tourists.

“We cook everything to order and use the freshest ingredients we can find. This all takes time, as you would know if you order a main course without a starter you would normally look to wait at least 20 minutes for your food.”

Another one of his customers also complained about the slow service and the price of its salads.

And Simon did not hold back.

He said: “We were waiting for this review to arrive. I would like to say it was a pleasure to serve you and your friends on the other table, but I can’t.

“When I go out for a meal, if there is a problem with speed of service or quality of the food, I speak to my server quietly and discretely so as to rectify the situation.

“To practically shout about your complaints from five minutes into your meal onward is, I believe, both rude and disappointing behaviour.

“Your colleagues who then proceeded to pronounce in their loudest voices that ‘the chef would probably spit in their meals’ were the particular highlight of our lunch, this why I asked them to leave and refused to take their money for the drinks served.

“Please be assured that our door will always be closed to you.”

And a visitor who called the classic Sunday meal the “worst roast ever”, was also criticised.

Usually Simon can work out who the comments are from, but this one baffled him as there were no issues with the service this particular night.

He responded: “Thank you for taking the time to leave us your review, which came up very promptly this Sunday evening, it is a shame that you still haven’t replied to the personal message I sent you asking for more details of your visit, I presume you are to busy fighting crime or slaying dragons from your keyboard…

“I can’t believe that you feared letting us know your disappointment at the time, being the internet warrior that you are.

“Next time we have a troll at our door we very much look forward to seeing you riding in on your semi-colon to the rescue.”

Speaking to Hampshire Live, Simon said: “I think people have the right to complain but I’d much prefer them to talk to me personally as TripAdvisor cant fix the problem.

“We have a sign by the bar that says ‘TripAdvisor cant fix it, we can’. If you have an issue, come and talk to the manager or a member of staff – we don’t work 78 hours to annoy people, we do it to make people happy!”

“I used to hate TripAdvisor but don’t anymore as it can be useful. I no longer work at Gordon Ramsay’s or a Michelin-starred restaurant, now I own my own place I can reply how I want!”